{"id":102123,"date":"2026-01-19T14:37:23","date_gmt":"2026-01-19T13:37:23","guid":{"rendered":"https:\/\/www.whistlelink.com\/?post_type=product-news&p=102123"},"modified":"2026-01-19T15:23:23","modified_gmt":"2026-01-19T14:23:23","slug":"januari-2026","status":"publish","type":"product-news","link":"https:\/\/www.whistlelink.com\/sv\/produktnyheter\/januari-2026\/","title":{"rendered":"Januari 2026"},"content":{"rendered":"\t\t
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Viktig uppdatering: Smartare \u00e4rendef\u00f6rdelning med full transparens<\/h2>

Vi har lanserat en viktig uppdatering som ger dig st\u00f6rre kontroll \u00f6ver hur \u00e4renden tilldelas och vem som har tillg\u00e5ng till dem direkt fr\u00e5n det \u00f6gonblick ett \u00e4rende tas emot.<\/p>

Med v\u00e5ra nya, dynamiska tilldelningsregler<\/strong> \u00e4r \u00e5tkomsten till \u00e4renden nu tydlig, anpassningsbar och utformad efter din interna struktur.

<\/p>

Vad \u00e4r nytt?<\/h3>

Tidigare hade \u00e4gare <\/em>och administrat\u00f6rer <\/em>automatisk \u00e5tkomst till alla \u00e4renden, \u00e4ven om de inte uttryckligen tilldelats dem. Detta var inte alltid synligt i \u00e4rendevyn, vilket kunde skapa os\u00e4kerhet kring \u00e5tkomstr\u00e4ttigheter.<\/p>

Nu definieras \u00e5tkomst tydligt genom automatiseringsregler, vilket g\u00f6r tilldelningen b\u00e5de \u00a0transparent och granskningsbar.

<\/p>

S\u00e5 fungerar det<\/h3>

Du kan nu konfigurera automatiska tilldelningsregler under Inst\u00e4llningar \u2192 Automatiseringsregler<\/em><\/strong>. S\u00e5 h\u00e4r g\u00e5r det till:<\/p>

  1. V\u00e4lj ett rapportelement<\/strong>
    V\u00e4lj det element som ska utl\u00f6sa regeln, till exempel Land <\/em>eller Aff\u00e4rsenhet<\/em>.<\/li>
  2. Definiera villkor<\/strong>
    Varje regel m\u00e5ste inneh\u00e5lla minst ett villkor som ett \u00e4rende m\u00e5ste uppfylla f\u00f6r att det ska kunna tilldelas.<\/li>
  3. V\u00e4lj tilldelade anv\u00e4ndare<\/strong>
    V\u00e4lj vilka anv\u00e4ndare som ska tilldelas \u00e4rendet n\u00e4r villkoren \u00e4r uppfyllda.<\/li>
  4. St\u00e4ll in regelprioritet<\/strong>
    Ordna reglerna i \u00f6nskad ordning med hj\u00e4lp av pilarna. Den f\u00f6rsta matchande regeln kommer att till\u00e4mpas.<\/li>
  5. Omatchade \u00e4renden<\/strong>
    Om ingen regel matchar f\u00f6rblir \u00e4rendet otilldelat och ett automatiskt e-postmeddelande skickas till alla \u00e4gare<\/em>.<\/li><\/ol>


    Som standard har vi lagt till tv\u00e5 automatiseringsregler som tilldelar b\u00e5de \u00e4gare <\/em>och administrat\u00f6rer <\/em>till nya \u00e4renden. Detta inneb\u00e4r samma \u00e5tkomst som tidigare, men nu fullt synlig i \u00e4rendevyn.<\/p>


    \"Whistlelink
    <\/span><\/p>

    Vad du beh\u00f6ver g\u00f6ra:<\/h3>

    F\u00f6r att st\u00f6dja denna uppdatering har standard\u00e5tkomsten f\u00f6r administrat\u00f6rer <\/em>\u00e4ndrats fr\u00e5n och med den 22 december:<\/p>

    • F\u00f6r \u00e4renden mottagna f\u00f6re den 22 december<\/strong>
      Om administrat\u00f6rer <\/em>beh\u00f6ver \u00e5tkomst m\u00e5ste en \u00e4gare <\/em>tilldela dem manuellt.<\/li>
    • F\u00f6r \u00e4renden mottagna efter den 22 december<\/strong>
      Ingen \u00e5tg\u00e4rd kr\u00e4vs. Standardreglerna till\u00e4mpas automatiskt f\u00f6r att bevara nuvarande beteende.

      <\/li><\/ul>

      Anpassa tilldelningsreglerna efter ditt arbetsfl\u00f6de:<\/h3>

      Du kan skapa egna regler som speglar din organisations interna struktur och rapporteringslogik. Detta ger st\u00f6rre flexibilitet i hanteringen av \u00e5tkomst, distribution och efterlevnad av \u00e4renden.

      <\/p>

      Viktiga f\u00f6rdelar:<\/h3>
      • Tydlig \u00f6versikt \u00f6ver vem som har \u00e5tkomst till varje \u00e4rende<\/li>
      • St\u00f6der efterlevnad och interna styrningspolicyer<\/li>
      • Automatiserar f\u00f6rdelningen av \u00e4renden baserat p\u00e5 dina definierade kriterier<\/li>
      • F\u00f6rb\u00e4ttrad synlighet f\u00f6r \u00e4gare och administrat\u00f6rer<\/li><\/ul>

        \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"template":"","class_list":["post-102123","product-news","type-product-news","status-publish","hentry"],"yoast_head":"\nJanuari 2026 - Whistlelink<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.whistlelink.com\/sv\/produktnyheter\/januari-2026\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Januari 2026\" \/>\n<meta property=\"og:description\" content=\"Viktig uppdatering: Smartare \u00e4rendef\u00f6rdelning med full transparens Vi har lanserat en viktig uppdatering som ger dig st\u00f6rre kontroll \u00f6ver hur \u00e4renden tilldelas och vem som har tillg\u00e5ng till dem direkt fr\u00e5n det \u00f6gonblick ett \u00e4rende tas emot. 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