Lotus Hotel Group Case Study: Building trust and transparency across hotel operations
How Lotus Hotel Group strengthened its speak-up culture with Whistlelink
In hospitality, trust is everything—for guests and employees alike. Lotus Hotel Group, a family-owned hotel chain with properties in historic destinations, wanted an easy, secure way for employees to raise concerns and for leaders to follow up consistently across locations.
The challenge: Making it easy - and safe - to speak up in hospitality
- Fear of retaliation and job security concerns
Frontline and hourly teams – especially seasonal, part-time, and temporary staff – need a reporting option they can trust, with clear expectations for what happens after someone speaks up. - A diverse workforce across roles and languages
With teams spanning departments, backgrounds, and languages, reporting guidance needs to be simple, clear, and accessible – without adding friction. - Harassment and workplace misconduct
Fast-paced, high-interaction environments increase the need for confidential reporting and consistent handling—so concerns are addressed fairly and promptly.
To support employees and protect a respectful workplace, Lotus Hotel Group looked for a structured solution that would work across all properties.
The Whistlelink solution: Secure, practical reporting for hotel teams
Whistlelink helped Lotus Hotel Group roll out a reporting system designed for frontline accessibility and consistent follow-up:
✔️ Simple, user-friendly experience: Easy to navigate for employees across roles and comfort levels with technology.
✔️ Mobile-first access: Employees can submit a report from a phone - ideal for teams without regular computer access.
✔️ Anonymous reporting: Options that allow staff to report concerns without fear of identification or retaliation.
✔️ Option to report anonymously: Helps reduce hesitation and encourages earlier reporting..
Implementation and results: More confidence, clearer follow-up
According to Bogdan Fratiloiu, implementing Whistlelink played an important role in strengthening Sun Wave Pharma’s compliance efforts. The company took a proactive approach by integrating the reporting process into compliance training. As a result:
Employees became more aware of their rights and responsibilities when raising concerns.
Confidence in the non-retaliation policy increased, helping more people feel safe reporting in good faith.
Anonymous reporting gave added reassurance to employees who worried about consequences.
Compliance leaders gained clearer visibility to track reports, follow up on time, and demonstrate due diligence to stakeholders.
"Implementing Whistlelink has been a game-changer for our hotels. In a fast-paced, guest-focused environment, it’s crucial that our employees feel safe speaking up about any concerns. The platform’s ease of use and anonymous reporting options have given our team the confidence to report issues without fear, ultimately helping us maintain a safe and ethical workplace for both staff and guests."
- Andrée Lundin, CFO, Lotus Hotel Group
Key takeaways
✔️ A speak-up culture strengthens compliance and reduces risk.
✔️ Anonymous reporting helps employees raise concerns without fear.
✔️ Ongoing training makes the process clear—and increases adoption.
✔️ Structured case management supports consistent follow-up and corrective action.
Want to learn more?
Whistlelink helps organizations set up a secure speak-up channel with structured case management – so teams can report concerns safely and leaders can follow up consistently.
