How Sun Wave Pharma strengthened transparency with Whistlelink
Compliance and ethical integrity are top priorities in the pharmaceutical industry, where strict requirements govern product safety, marketing practices, and interactions with healthcare professionals. Organizations in this space face ongoing pressure to prevent misconduct, meet regulatory expectations, and protect trust. A strong ethics reporting channel helps teams surface concerns early, document follow-up, and reinforce accountability.
Sun Wave Pharma, a leading nutraceutical company, recognized the need to build a stronger speak-up culture. To support its compliance program, the company implemented Whistlelink’s secure reporting solution. In this case study, Bogdan Fratiloiu, Compliance Director at Sun Wave Pharma, shares how the solution has helped the organization.
The challenge: Building trust and making it easy to speak up
In the pharmaceutical industry, organizations operate under strict standards – covering ethical marketing, anti-corruption expectations, and privacy requirements. When compliance risks aren’t addressed, the impact can be serious: financial penalties, reputational harm, and increased regulatory scrutiny.
For Sun Wave Pharma, the biggest hurdle was trust. Employees needed confidence that reports would be taken seriously, reviewed fairly, and handled discreetly – supported by a clear non-retaliation policy and the option to report anonymously.
The team also needed to make sure employees understood what to report, when to report, and how the process works – requiring clear communication and training.
The Whistlelink solution: Secure, simple, and employee-friendly
To address these challenges, Sun Wave Pharma chose Whistlelink as its reporting solution. Whistlelink provided:
✔️ An intuitive, easy-to-use platform accessible to all employees.
✔️ Anonymous reporting options to increase confidence and participation.
✔️ Secure case management for follow-ups, , documentation, and oversight
✔️ Strong privacy and data-protection safeguards to keep reports confidential
Implementation and results: Stronger compliance and greater employee confidence
“We selected Whistlelink because it is an easy-to-use solution with an intuitive interface. The platform allows for anonymous reporting, effective case follow-ups, and user-friendly report generation. We have used Whistlelink for two years, and it has fully met our compliance needs.”
- Bogdan Fratiloiu, Compliance Director, Sun Wave Pharma
Key takeaways
Sun Wave Pharma’s experience highlights several key benefits of implementing a whistleblowing system in the pharmaceutical industry:
- ✔️ Building a culture of transparency and accountability strengthens regulatory compliance and reduces risks.
- ✔️ Anonymous reporting options encourage employees to speak up without fear.
- ✔️ Ongoing compliance training is crucial to ensuring employees understand the process and feel confident using the system.
- ✔️ A structured case management system helps track reports efficiently and take corrective action where needed.
Want to learn more?
Whistlelink helps organizations set up a secure speak-up channel with structured case management – so teams can report concerns safely and leaders can follow up consistently.
