How Knowmad Mood enhanced internal reporting and whistleblowing with Whistlelink
Knowmad Mood is a leading IT services provider specialising in digital transformation, enterprise platforms, and advanced technology consulting. The company brings together talent, technology, and business expertise to deliver high performance in the face of complex market challenges, with a focus on innovation and sustainable development. With nearly 3,000 professionals and a presence across Europe, the United States, Latin America, and Africa (via its subsidiary in Morocco), Knowmad Mood supports large-scale innovation projects across various sectors. It is listed on the Spanish stock exchange under the BME Growth segment.
In a sector where client trust, confidentiality, and regulatory compliance are paramount, Knowmad Mood recognised the need for a secure solution to automate internal reporting processes. The aim was to empower employees to report concerns safely—regardless of their location or the client they support—by implementing a cross-functional, multilingual reporting channel. Whistlelink was selected as the ideal partner, offering a robust and compliant whistleblowing system tailored to the specific needs of IT consulting and service delivery.
The challenge: Confidentiality, compliance, and complexity in IT environments
As an international IT services firm, Knowmad Mood operates within a fast-paced, high-stakes landscape that presented unique whistleblowing challenges:
Data security and client confidentiality – Employees needed a trusted way to report data misuse, potential breaches, or improper client data handling, all while safeguarding contractual obligations.
Remote and project-based work – With Knowmad Mood employees and consultants often working off-site, remotely, or under tight deadlines, discreet and anonymous reporting channels were essential to enable transparency without fear of reprisal.
Third-party oversight – As a systems integrator, Knowmad Mood collaborates with subcontractors, suppliers, and technology partners, making active monitoring of external behaviours essential.
Multi-jurisdictional compliance – Operating across the EU, the US, Latin America, and Africa required a system that aligned with GDPR and local whistleblower protection laws, ensuring legality and consistency across all regions where the company operates.
The Whistlelink solution: Scalable, secure, and fully compliant
Knowmad Mood implemented Whistlelink’s whistleblowing platform to create a secure, anonymous, and compliant reporting environment. Key features included:
✔️ Mobile-friendly access – Report issues easily from any location or device.
✔️Confidential and anonymous – Encrypted submissions protect identities and encourage safe reporting.
✔️ Voice messages – Speak up securely with an alternative to typed reports.
✔️ Smart case tools – Role-based access, audit logs, and reminders ensure consistent handling.
✔️ Legal compliance – Aligned with GDPR and whistleblower laws across regions.
Implementation and results: Building trust in a distributed workforce
The implementation was led by Knowmad Mood’s Compliance and HR teams, with strong support from the company’s Board of Directors and Whistlelink’s onboarding experts. The initiative delivered several key outcomes:
Greater confidence in reporting – Employees across all Knowmad Mood Group regions now feel more comfortable raising concerns, particularly those regarding client-related risks or internal misconduct.
Compliance readiness – The solution meets regulatory standards in each of the company’s operating countries, preparing the Knowmad Mood for audits and inspections.
A stronger culture of ethics, transparency, and governance – The visibility and control offered by Whistlelink’s case management tools help Knowmad Mood reinforce a culture of transparency and ethical accountability, as well as enhancing regulatory compliance among all its employees.
Reduced risk exposure – Timely and anonymous reporting enables earlier intervention and risk mitigation, protecting both internal teams as well as client and supplier relationships.
"Whistlelink helped us strengthen our internal reporting culture, promote regulatory compliance and ethical behaviour, and align our practices across the Knowmad Mood Group. It gives our people the confidence that their concerns will be heard, taken seriously and handled with care."
— Alberto Hernández, Head of Legal and member of the Compliance Committee, Knowmad Mood
Key takeaways: Whistleblowing in IT Services
Knowmad Mood’s experience illustrates how IT firms can tackle whistleblowing challenges effectively:
✔️ Prioritise secure, anonymous tools that work in hybrid and on-site environments.
✔️ Use structured case management to ensure consistent, compliant handling.
✔️ Build trust by enabling reporting without fear, even in high-pressure delivery settings.
✔️ Choose a solution that scales across geographies and legal systems.
Do you want to learn more about Whistlelink?
Whistlelink provides secure, GDPR-compliant whistleblowing solutions designed for modern organisations. With anonymous reporting, multilingual access, and powerful case handling, Whistlelink helps IT service providers build a culture of transparency and trust.
