Whistleblowing ServicesIntake Management Service

What is an Intake Management Service?

An Intake Management Service is when a company uses a third party to receive initial reports sent through a whistleblowing system. The receiving company carries out initial checks to review if a report is relevant to handle in the whistleblowing solution, or if it is more of a HR matter. They also help the company to follow the timeframes set out in the EU Whistleblowing Directive.

Why use this kind of service?

Using such a service ensures independency, reduces workloads and helps a company stay in line with EU Whistleblowing Directive requirements.

What’s included with Whistlelink’s Intake Management Service?

First line review

Whistlelink provides first line review and evaluation of all cases reported through your Whistlelink site. This means we assess whether a case is relevant to handle in the whistleblowing channel or whether it’s more relevant for your HR to handle.

Assignment of cases

When a case is suitable for handling in Whistlelink, we assign it to your chosen first line of contact. If your first line of contact is part of the report (no review of files), we will instead assign the case to your back up contact.

Communication with the whistleblower

Whistlelink reviews cases within one business day and, in line with the EU Whistleblowing Directive, confirms receipt of the report to the whistleblower. When a case is not relevant, we let the person who made the report know and where to direct their issue instead.

Adherence to the EU Whistleblowing Directive

We help you keep to the timing requirements of the EU Whistleblowing Directive by monitoring that feedback is sent within the required three months. If it hasn’t, Whistlelink sends a reminder to your contact person one week before the deadline.

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